State Consumer Helpline

History:

The National Consumer Helpline (NCH) was formally launched on 15th March 2005, (i.e. World Consumer Rights Day) The Department of consumer Affairs has sanctioned a National Consumer Helpline Project in coordination with Delhi University, Dep't. Of Commerce. Consumers from all over the country can dial toll-free number 1800-11-4000 and seek telephonic counseling for problems that they face as consumers. After NCH was successfully Operated, the Department of Consumer Affairs established at the State level State Cosumer Helplien further boosting the consumer movement in the country.

Objectives of Consumer Helpline:
  • State Consumer Helpline has been established with the following objectives:
  • Development of a state resource at State level to be networked with national resource centre.
  • Developing an Alternate Consumer Disputes Redressal mechanism at the State Level
  • Maximisation of disputes resolved out of court
  • Early resolution of complaints.
  • Reaching out to rural consumers.
  • Capacity building of State level VCOs.
  • Sensitizing companies and Service providers to become more active in dispute resolution.
  • viii) Provision of service in regional language in addition to English language.

State Consumer Helpline, Mizoram

State Consumer Helpline, Mizoram was established in the year 2009. There are 5 staff in the SCH, Manager, Web Manager, Counselor, Sector i/c & Office Assistant. The Office is located at the top floor of Directorate, Food, Civil Supplies & Consumer Affairs Department Building, Treasury Square, Aizawl.

Actions taken by The State Consumer Helpline, Mizoram:

The cases are filled in a form provided by the SCH which are received by the State Consumer Helpline and then recorded in the presence of the Complainant. After this, necessary actions are taken through phone call and sometimes both the complainant and the opposite party are summoned together at the SCH Office to resolve their issue with the presence of the State Consumer Helpline Staff. How to write a complaint?

Complaints can be made in written and through telephone. After the complaint is made, action is taken by the staff of Consumer Helpline. The complaints are received during Government office working days. All the complaints are entertained free of charge.

National Consumer Helpline Toll free 1800 - 11- 4000

Mizoram Consumer Helpline 1800 - 2311792

Landline 0389-2300488

Email- schmizoram[at]gmail[dot]com

Website: www.fcsca.mizoram.gov.in

Consumer Disputes Redressal Forum (District Forum)

Aizawl District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Pi Rohmingliani Ralte           Member - Tuikual South Aizawl - 9436198520
Pu Lalrinpuia Member - Chanmari Aizawl - 977478226

Champhai District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner, Champhai President Keifang Tlang - 03831-234402 -
Pi Vanlalrochhani Member - Champhai Vengthlang 226128 9862025613
Pu Zothanpuia Member - Champhai Vengsang Champhai - 9862614215
   

Kolasib District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner, Kolasib      President Project Veng - 03837-220001 8974001287
Dr.C.Lalmuankima Member - Diakkawn III (Forest Tlang) 9436143116
Mrs. Lalmalsawmi Member - College veng,kolasib - 9436143952
   

Lawngtlai District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner,Lawngtlai President Electric Veng - 03835 -232805 9436141459
Mr. Lalchhuanmawia Sailo Member - Electric Veng Lawngtlai
Pi Vanhlupuii Fanai Member   Lawngtlai Bazar Veng   9436148009

Lunglei District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner, Lunglei          President Lunglei Venglai - 0372-2324021 9436141349 / 9436147001
Pu R. Lalrosanga Member - Serkawn Zotlang - 9436157074
Mrs. Zosangi Member - Chanmari- I Lunglei - 9436370319

Mamit District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner, Mamit      President D.C.Complex - 2565220 9436145003
Mr.K.Vanlalawia Member - Mamit High School Veng 9436197053
Mrs.Hmingsangzuali Member - Mamit Hmunsam Veng - 9436144696

Saiha District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner, Saiha President Vengpui - 03835-222024 9436149115
Dr. R. Hmingthanzuala Member - New Saiha 226128 9436379865
Pi T. Lalchangliani Member - Saiha - 9436379772

Serchhip District

Name Designation Office Residence Phone no. (O) Phone no. (m)
Deputy Commissioner, Serchhip         President IOC Veng - 03838-222432 9612130700
Mr. C. Laldintluanga Member - Govt. Serchhip College Quarter Serchhip 9436376925
Mrs.K.Laldinpuii Member - New Serchhip - 9436146019

Legal Metrology

Legal Metrology, previously known as Weights & Measures in Mizoram since it's inception during 1975 is presently functioning under the administrative control of FCS& CA Department. The Director, FCS& CA acted as ex-officio Controller of Legal Metrology, and under him the Joint Controller, other Officers and staffs are doing the works of Legal Metrology exclusively

 

Website: http://metrology.mizoram.gov.in